Privacy Policy

Privacy Policy Effective Date: [27 June 2025]

At Iverness Peptides LLC, safeguarding the privacy and personal data of our website visitors and customers is a top priority. This Privacy Policy outlines our practices for collecting, using, and protecting your information when you interact with our website or complete a purchase.

1. Information We Collect

1.1 Personal Information When you place an order with Iverness Peptides LLC, we gather personal details such as your name, email address, mailing address, phone number, purchase history, and shopping behavior. This data is utilized to process transactions, ship orders, and reach out to you with any necessary updates regarding your purchase.

1.2 Log Files and Cookies Similar to many other websites, Iverness Peptides employs log files and cookies to track user behavior, administer the site, and gather demographic insights. Information such as IP addresses, browser types, internet service providers, referring/exit pages, and click counts may be collected. This information is not associated with any personally identifiable details.

You can manage your cookie preferences through your browser settings. Disabling cookies may impact your experience on our website. For more information, consult the help section of your specific browser.

1.3 Aggregate Website Data We compile aggregated, non-identifiable data regarding website traffic, sales, and related activity. This information is used solely for marketing analytics, sales reporting, and enhancing site functionality and design.

2. How We Use Your Information

2.1 Order Fulfillment and Support Your personal information is used to fulfill your orders and provide customer support. We may reach out by phone or email for order-related inquiries or updates.

2.2 Marketing Communications With your consent, we may use your email to send promotional offers, product announcements, or newsletters. You may opt out of receiving these communications at any time by using the unsubscribe link provided in the email or by emailing us at help@ivernesspeptides.com.

2.3 Sharing with Third Parties We do not rent, sell, or share your personal information with third parties without your explicit consent, except when required by law, or in defense of our legal rights or during legal proceedings.

2.4 Retention of Data Your personal data will be retained only for as long as it is necessary for the purposes outlined in this Privacy Policy, unless a longer retention period is legally required. When no longer needed, data is securely deleted or anonymized.

3. SMS/Text Messaging

3.1 Opt-In Consent By opting into Iverness Peptides’ SMS/text services, you consent to receive recurring messages on your mobile device via your wireless carrier. Message and data rates may apply. Opt-in consent is not affected by Do Not Call lists.

3.2 Opting Out To stop receiving text messages, reply STOP to any message or contact us at help@ivernesspeptides.com. After confirming your opt-out, no additional texts will be sent unless initiated by you.

4. Security and Data Encryption

4.1 Security Measures Iverness Peptides utilizes robust security protocols, including open-source and self-hosted systems, to maintain a secure shopping environment. All personal data is stored within our secure cloud provider, which is regularly updated to ensure optimal security.

4.2 Data Encryption We implement encryption standards for all sensitive data transmissions, including banking and payment details. Our systems are monitored consistently for vulnerabilities or security threats.

4.3 Payment Processing Credit card information is processed using a PCI-DSS compliant secure vault. If you opt to save your payment method, encrypted data may be stored. Full credit card details are never accessible to us, enhancing the security of your payment information.

5. Third-Party Providers

Iverness Peptides partners with established third-party service providers, including:

Order Fulfillment: - FedEx: https://www.fedex.com/en-us/trust-center/global-privacy-policy.html - UPS: https://www.ups.com/us/en/support/shipping-support/legal-terms-conditions/privacy-notice.page - USPS: https://about.usps.com/who/legal/privacy-policy/welcome.htm - DHL: https://www.dhl.com/discover/en-global/privacy

Analytics: - Google Analytics: https://policies.google.com/privacy - Segment: https://www.twilio.com/en-us/legal/privacy

Email: - SendGrid: https://sendgrid.com/en-us/policies/security

CDN: - Cloudflare: https://www.cloudflare.com/en-gb/privacypolicy/

All partners are expected to maintain high standards of data protection and privacy compliance.

6. Data Breach Response If a data breach occurs, we will promptly notify affected individuals via email and provide transparency regarding the breach’s nature and the remedial actions undertaken. Preventative measures, including system updates and internal controls, are continuously in place.

7. Customer Support All customer service interactions are handled in-house. We do not outsource support, which enhances both service quality and data confidentiality.

8. GDPR Compliance (European Users)

8.1 Use of Personal Data Information submitted through our website may be used to create customer profiles, expedite checkout, and remember your preferences. You may update or delete your information through your account at any time. We may retain some information for internal use unless directed otherwise.

CRM tools help us manage customer relations but are not granted access to your entire profile. Passwords are encrypted and never visible to Iverness Peptides.

Shipping details are shared with fulfillment providers. Payment data is encrypted and shared only with merchant processors, such as those who verify payments. Cookies, provided by our hosting services, support website performance.

8.2 Non-Personal Data Collection We collect non-identifiable data (e.g., IP-based location, site behavior) and share it in anonymized form with analytics partners. These partners are treated as third parties under GDPR.

8.3 Right to Be Forgotten You may request complete erasure of your personal data from our systems in accordance with GDPR. To initiate this request, email help@ivernesspeptides.com.

9. CCPA Compliance (California Residents)

9.1 Information Rights California residents may request details about collected personal information, its sources, usage, and third-party disclosures. You may also request deletion of your data, with certain exceptions.

9.2 No Information Sale We do not sell any personal information, as defined by CCPA.

9.3 Non-Discrimination You will not be penalized or discriminated against for exercising your CCPA privacy rights.

10. International Data Transfer As a U.S.-based company, Iverness Peptides processes, stores, and transfers data in the U.S. and other jurisdictions. Some of these regions may have less protective laws. By submitting your information, you consent to these transfers.

11. Your Rights and Preferences Depending on your location, you may have the right to access, modify, restrict, object to, or delete your personal data, as well as request data portability. To exercise any of these rights, email help@ivernesspeptides.com.

12. Privacy by Design We embed privacy considerations into our platform development and operational procedures. Our systems are designed to prioritize user data protection.

13. Policy Reviews This Privacy Policy is regularly reviewed and updated to reflect legal changes and privacy best practices. Please check back periodically for the most recent version.

14. Employee Training Our team receives ongoing training regarding data privacy and security to reinforce our commitment to customer protection and policy compliance.

15. Changes to the Policy We reserve the right to modify this Privacy Policy at any time. Updates will be published on this page and take effect immediately upon posting.

16. Contact Information If you have any questions or concerns about this policy or our use of your data, please contact:

Iverness Peptides LLC Mesa, AZ 85204 Email: help@ivernesspeptides.com